Technical Services Manager - The Whiteley

Purpose of the Role

The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. The role will involve the design, delivery & implementation of site specific improvement strategies in recognition of change management.

Key Responsibilities

• To work alongside specialist departments in identifying and delivering commercially and operationally realistic, best practice, technical a d operational solutions to site specific issues. Areas covered may include accuracy and reliability, statutory compliance, risk management, resource and capital management.
• To deliver, implement, maintain and evaluate, site improvement strategies to achieve optimum efficiency.
• Work across Savills’ departments and with external providers to deliver policies,
  projects and initiatives, ensuring compliance with company and legislative requirements.
• Ensure that high site standards are achieved and maintained at all times
• Control budgets and service delivery across The Whiteley, establishing ‘value for money’ strategies for delivering Technical Services.
• Preparation and Management of engineering service charge budgets, to include procurement as per Savills’ policies
• Create and maintain effective working relationships with staff, occupiers, service providers and contractors and provide technical support to these cohorts.
• Work with the Director of Technical Services to lead Technical Services meetings and provide technical input into the planning and acceptance of new projects and refurbishments.
• Provide overseeing engineering support for residential amenities, including attendance at meetings.
• Ensure appropriate, clear communication lines are established and maintained.
• Provide technical support to the operational team and work closely across all teams (including Asset Management, Workplace+, Safety+, Property Management) and client teams to deliver excellent service surpassing customer expectation..
• Manage all asset lists within the Estate, ensuring any new assets introduced are adequately maintained and understand all the warranties and guarantees in place as well as all servicing and optimal maintenance requirements.
• Provide reactive engineering support for retailers on the estate
• Form part of the Duty Manager roster for out of hours escalations

Safety & Security

• Source and procure national and local contracts to ensure The Whiteley is covered with all our statutory and legislative commitments.
• Ensure compliance with all client and company procedures and policies, including operational, health and safety, COSHH and environmental matters.
• Ensure compliance with all statutory requirements, codes of practice, health and safety requirements.
• Complete engineering site surveys and audits.

Technical/Quality Assurance

• Define the PPM regime for the plant across The Whiteley.
• Maintain accurate records of technical installations and maintenance activities at all times.
• Establish, implement, document and maintain site specific operating procedures and systems which are tailored to the clients’ needs.
• Implementation, management and development of the E-Log planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O&Ms are updated to reflect any changes carried out to the installed systems. Develop, implement and maintain site-specific plant replacement.
• Create technical specifications to ensure long life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM and repairs.
• Ensure that the Operational Reporting System is up to date and accurate at all times.
• To ensure new units and areas of public realm are handed over in accordance with our guidelines and that all manuals are in place as soon as is reasonably practicable.
• Adhere to all quality assurance requirements.
• Ensure compliance at all times with operational standards.
• Maintenance of the online e-permit system and reviewing of RAMS for Estate works.
• Keep the online system up to date and ensuring all outstanding actions are completed within the requires timescales.
• Manage the associated M&E tasks from the company risk register, ensure quotes obtained and works are agreed before commencing.

Staff

• As a senior member of the Savills Management team, manage and liaise with all management, technical and administration staff on strategic and operational/service delivery issues.
• Ensure the services of specialist contractors are effectively specified, correctly procured and value for money continually assured.
• Manage service providers and monitor performance against SLAs and KPIs.
• Make clear decisions and direct contractors for all reactive works.
• Support the Development team to monitor construction processes when processes impact an area under the remit of the Estate Management Team.
• Manage and motivate staff to meet personal and collective goals and performance expectations.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential