Technical Support

Our client in Cambridge is looking for a Technical Support Engineer to support their in house application. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes
The company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support.
As the Technical Support Engineer you will:

• Promptly respond to requests submitted via ticketing system
• Identify and provide training for end users
• Create and maintain Manuals
• Assist with projects from Stakeholders
• Application fixes and enhancements
• On-boarding new team members
• Perform system audits

As the Technical Support Engineer you will have:

• Spanish and/or Italian language
• Bachelor’s degree, or other related work experience
• Excellent troubleshooting and analytical skills
• Great communication and training skills
• Exceptional attention to detail
• Proficient with MS Office 365
• Experience using Smartsheet and PowerBI and SDL advantage
• Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)

If you like the sound of the Technical Support Engineer role and have the experience of working in a similar role or environment, please get in touch by sending us an email with your application.  Please contact us on or email .
By applying for this Technical Support Engineer role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.
Exact Sourcing is an equal opportunities employment agency.