Technical Support Apprentice

Revo-IT are a well-established computer support and IT services company based in Glasgow. They specialise in creating bespoke computer networks to fit individual business requirements and stand as the premier provider of IT helpdesk services and comprehensive support solutions.

They are now on the look-out for a new Technical Support Apprentice to join their close-knit IT Support team. The role of the Technical Support Apprentice is extremely varied, with no two days the same. You will be supported to develop skills and technical knowledge in Cyber Essentials, Microsoft 365, Cloud Solutions and Networking.

You will be responsible for:

• Providing first class Technical Support to our customers on a daily basis
• Managing Technical Support requests, conducting initial triage and troubleshooting of hardware, network and application issues
• Working as part of a team within a busy IT support helpdesk environment
• Monitoring client systems and carrying out IT maintenance tasks
• Supporting on-site client visits while shadowing an experienced IT Engineer
• As you develop your confidence and technical knowledge within the role, Revo IT will look to expand your duties and responsibilities

Required skills:

• Genuine passion in IT and interest in developing an IT career
• Good communicator
• Ability to collaborate and work well in a team
• Willingness to learn

Salary:

£17,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Onsite parking
• 28 days holiday
• Company pension
• Salary review upon completion of apprenticeship, at employer discretion

Future prospects:

Future career progression opportunities to second line support and an IT Engineer pathway.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align to your day-to-day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!