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Form of workAre you a problem solver by nature? Do you thrive in dynamic work environments where no two days are the same? Are you passionate about providing exceptional Technical Support to clients? If so, we have the perfect opportunity for you! We're seeking a dedicated Technical Support Specialist to join our bustling team in Knutsford.
As a Technical Support Specialist, you'll be responsible for creating electronic technical documentation like Field Information Bulletins and Technical Information Bulletins, as well as field engineering procedures. You'll provide technical assistance on machine issues to both customers and Field Service Engineers. Designing and conducting training sessions on GGS/OEM products for customers, Field Service Engineers, and the GGS Helpdesk will also be part of your duties. Additionally, you'll offer Technical Support to the Helpdesk for fault resolution via telephone and Remote Device Management. Keeping the technical library of GGS products in Knutsford updated and serving as a technical escalation point for manufacturer-related faults from Field Service Engineers or the GGS Helpdesk is also on your plate. Furthermore, you'll be responsible for provisioning diagnostic software for the Engineer's laptop builds, preparing performance reports using tools like QlikView and Excel, analysing and creating action plans for product maintenance to reduce service call rates, providing software support for GGS customers, designing diagnostic scripts for Field Service Engineers, and interfacing with GGS engineering and solution groups for technical escalations and information dissemination to UK Field Service and Helpdesk departments.
Technical Support Specialist Requirements:
* Wide Area and Local Area Network experience.
* Knowledge of Windows Operating Systems is essential.
* Computer and database literacy.
* Ability to quickly understand instructions and use own initiative. The successful candidate must be an individual who can be relied upon to complete a job without close supervision.
* Ability to recognise and act on essential priorities.
* Good written and verbal communication skills.
* Identifies new trends and developments within their field and keeps their knowledge up to date.
* Experience of writing and preparing training material and implementing training plans to roll out appropriate courses.
Desirable:
* Supporting electro-mechanical hardware and software in a support environment.
* HNC / HND / Degree qualified in electro-mechanical engineering or software-related field.
Meet the Organisation: Who We Are and What We Do
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation - strive to create value for customers.
Self-starter - understand the objectives of your own work and are proactive in achieving goals.
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal.
Integrity - understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics.
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective, looking beyond our own work.
Equal Opportunities
Glory believes in equal opportunity for all
