Address
Form of workWe are looking for a B2B Telephone Account Manager to represent premium brands like Peroni and Asahi Super Dry. The ideal candidate will have excellent communication and influencing skills, as well as a passion for the beer and hospitality industries. Experience in hospitality sales is desirable but not essential. The role involves building customer relationships and supporting business growth. Full product training will be provided.
What you will be doing?- As a Telephone Account Manager, you will look after a regional portfolio of on-trade outlets through B2B telephone and virtual channels.
- Using rapport-building communication and influencing skills, you will build and maintain customer relationships to continue promoting the Asahi brands, addressing any issues, and seeking out and supporting opportunities to drive the rate of sales and organic growth.
- In addition, you will be identifying and driving new distribution opportunities and working in collaboration with your Asahi colleagues to completion.
- You will be required to update and maintain a CRM Database with information from each customer interaction, ensuring attention to detail and capturing valuable data and insight that you will continually utilise to continue building customer relationships and unlocking opportunities.
Requirements
What skills & experience you will bring to us?- Previous experience in a B2B sales environment
- Comfortable with working alone on a remote basis and as part of a virtual team
- A self-starter – Ownership and management of your call file in line with agreed KPIs and objectives
- Highly motivated with a drive to sell, achieve and exceed targets – able to work under pressure to deliver
- Great rapport-building, interpersonal, and influencing skills
- Excellent verbal and written communication skills
- Able to build and maintain rapport over the telephone and other virtual channels with the customer base and face-to-face with colleagues and clients
- Ability to adapt style to be able to maximise engagement with outlet staff, colleagues, and client stakeholders
- Confident in outbound calling, seeking to engage with decision-makers in each outlet
- Familiar with CRM data capture approach, attention to detail in data capture, and able to utilise data & insight from previous calls
- Able to apply questioning techniques and ask appropriate questions to identify customer needs, extract valuable insight, and identify opportunities
Benefits
What we offer?- Start date: 29th of May
- Contract: Permanent (6-month probation period)
- Full-time: (37.5 hours/week)
- Working days/Hours: Monday - Thursday 8.45am - 5.30pm, Friday 8.45am - 4.15pm
- Salary: £23,055
- Bonus: £1,000 per quarter
- Holidays: 22 per calendar year
- Paid bank holidays + 1 extra day in lieu
- Work model: Working from Home
- Training: 2 weeks
- Life Cover (Communications/advisors 1x Salary)
- Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
- Company pension
- Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
- Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
- Refer a Friend Scheme
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
