Telephone Account Manager

Job Title: Telephone Account Manager

Location: Office based at our site in Watford, Unit 7a, Odhams Trading Estate, St Albans Road, Watford, WD24 7RY

Salary: 25,000 per year, OTE 30,000

Job Type: Full Time, Permanent.

Hours of work: Core hours of work for our business are Monday to Friday 08:30-17:00 (40 hours) however we do have various working patterns around these core hours too. Below are the options for working patterns as follows;

• 30 - 17.00 (Monday to Friday)
• 00 - 17.30 (Monday to Friday)
• 30 - 19.00 (Monday to Friday)

Vegetarian Express is an Equal Opportunities employer and part-time working within the above working patterns is an option for this role. On application please state preferred working days/hours.

Main purpose of role:

Our Account Management and Customer Service teams are really important to our success and a critical part of our customer's positive experience with us.

You will have your own portfolio of EXISTING customers and you will be expected to build rapport with these customers and provide great service (we want you to provide the level of service that you would want and expect receive). For our customers you will need to identify and create opportunities to up-sell and cross-sell new and existing products.

About us:

Vegetarian Express specialise in delivering plant-based ingredients, ideas and inspiration to chefs across the UK for eating out of home. With the astronomical rise in popularity of plant-based, vegan, vegetarian and flexitarian diets, Vegetarian Express are uniquely placed in Foodservice to meet with this demand, and as such are rapidly growing and expanding.

Nationally we supply more than 4,000 skilled chefs from customers such as Compass, Baxterstorey and CH&Co, as well as a ton of Independent operators and events such as The Chelsea Flower Show, Wimbledon and Wembley Stadium to name just a few.

Vegetarian Express work with customers to create plant-based menus that are enticing, better for consumers health, the planet and commercially for businesses.

Vegetarian Express are proud to be a certified B Corporation. This means they are part of a growing number of progressive businesses around the world that truly believe in the power of business to do good things and, more importantly, are doing something about it.

Key Job Responsibilities:

• NO COLD CALLING
• Handle day-to-day call diary and account admin
• Maintain high focus on A & B customers (A & B Customer being the highest volume customer by spend)
• Influence New Account trading
• Utilise reporting tools to maximise sales opportunities
• Support designated Field Sales colleagues with admin activities
• Liaise with other departments to resolve and improve challenges
• Promote flash sales, incentives and new product launches
• Support varying customer needs via inbound calls, outbound calls and email
• Manage customer expectations efficiently, escalate where necessary
• Achieve or exceed personal and team targets
• Any other duties as required
• Have fun and enjoy coming to work

Brilliant customer service and helping customers is fundamental to this role, full product and system training will be provided. You don't have to be vegan or a foodie to join our team, but a passion for selling brilliant products and helping customers is a must. We're on a mission to fill plates with plant-based goodness, and are looking for motivated sales people to join us in this mission!

Skills Required:

• Excellent communication skills, both written and verbal
• Computer literate
• Strong organisational skills, self-starter
• Excellent attention to detail and accuracy
• Good initiative and problem solving
• Team player

Qualifications Required:

• Minimum of 5 GCSE's (or equivalent) at grade C or above, including Maths and English

Experience Required:

• Minimum of one years' experience in a sales environment

Salary & Benefits:

• 25,000 basic salary
• Commission (On Target Earnings 32,000)
• 25 days holiday PLUS public holidays
• Option to purchase additional annual leave (up to 3 days)
• Cash health plan (money back for dentist, opticians, physio etc.)
• Life assurance (4 x salary)
• On-going training & development
• Employee recognition & incentives
• Staff discount on ALL products
• NEST pension
• FREE breakfast provided through custom-made breakfast bar
• Easy access to public transport and FREE PARKING
• Product sampling and early insights to new products launched
• Customer site visits & events

Please note: A full job description is available upon request.

Candidates with the relevant experience or job title of: Key Account Manager, New Business Executive, Sales Consultant, Business Development, B2B, B2B Sales Executive, BDM, Sales Officer, Business Development Executive, Sales Coordinator, Business Development Officer, Internal Sales Officer, may also be considered for this role.