Telephone Receptionist

Meon Health Practice

Patient Services Advisor

Reports to: Assistant Patient Service Manager

Accountable to: Patient Service Manager

Part time roles working Mon - Fri between 0745 & 1830.

Pay Starting at £11.54 per hour

JOB SUMMARY:

• The role of reception call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded to in a timely manner.
• To be able to signpost patients to the appropriate clinician or service.
• Assisting with E-consults and promoting on-line applications.

KEY RESPONSIBILITIES:

• To be able to triage calls, directing clients/patients appropriately to relevant services
• To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers
• To maintain an accurate database of services available to clients/patients
• To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly to the Social Prescribing Team.
• To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary
• To understand the importance of confidentiality
• To respond appropriately in emergency situations

To report any incidents that might compromise health and safety for self, other staff or customers/patients

• Managing the flow of patients at the desk and in the waiting room
• Dealing with patient enquiries efficiently and courteously
• Pulling and filing medical records as necessary
• Ordering hospital transport
• Any other duties agreed between the employee and The Network

LEARNING AND DEVELOPMENT:

To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken

EQUALITY AND DIVERSITY: The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Respect for patient confidentiality. The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

REHABILITATION OF OFFENDERS ACT 1994:

Due to the nature of this work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.

JOB DESCRIPTION AGREEMENT: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with this position. This description will be open to regular review and may be amended to take into account development or changes within the The Highlands Practice, Whiteley Surgery & Jubilee Surgery All members of staff should be prepared to work, flexibly within the The Highlands Practice, Whiteley Surgery & Jubilee Surgery.

Job Types: Part-time, Permanent

Salary: Starting at £11.54 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fareham, PO15 6JF: reliably commute or plan to relocate before starting work (required)

Job Types: Part-time, Permanent

Pay: From £11.54 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 13/05/2024