Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Telesales Manager
We are looking for a Telesales Manager to join our residential business based out of our Stratford office.
Responsibilities
Lead a team of telesales consultants, with the task of requalifying old JLL leads in order to generate new sales enquiries and reservations.
The role includes being on the phone as a consultant.
Main duty will be outbound telesales, cold calls to go through JLL database, with software assistance for enhanced work efficiency
You will be given a database to nurture to achieve set target and result
There will be daily KPIs and monthly/yearly fee targets to measure you and your team’s performance, Ensuring daily KPI’s, deadlines and fee targets are met
Taking initiative in system implementation and workflow improvement
Following procedures to ensure service standards are consistent
CRM Dashboard management and reporting
Providing and organize training for team member
Work with international sales team for feedback and work improvement
Visiting development at least twice a year.
Providing an advisory, forward-thinking and bespoke service to our clients to ensure retention and conversion rates remain high
Good recording, notes taking, and admin skill to keep the database organized
Analytical skill for lead source efficiency
Seeking opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole.
Taking initiative in daily work and being proactive in keeping on top of individual workload and team workload
Call through database of previous JLL applicants and buyers in order to generate interests and viewings for the UK and international sales team
Qualify the key information points from the call
Loading the call and information onto CRM software system, and
Triage the lead on to the relevant department
Call through database to assist with data cleansing on an ad hoc basis.
Skills
Leading a high performance team, responsible and accountable for team target
Leading with example, inspire and motivate your team
High commercial awareness
People managing skill
Confident liaising with clients via phone, email and letter
Pro-active approach
Have an understanding of UK Property
Self-discipline, self-driven, goal orienated
Ability to manage difficult conversation with a calm and proactive attitude
Ability to work under pressure with a degree of flexibility and to take control of own workload
Excellent interpersonal skills – good communication between clients, departments and with colleagues is essential
Excellent organisational reporting and IT skills
Cantonese or Mandarin speaking is an essential skillset
Behaviours
Professional ethics, Trustworthy, A high degree of integrity, suitable to the brand, is required.
Positive, proactive attitude. Highly resilient.
Hard working.
Strong sales skills are required. Experience of telephone-based sales work is preferred.
Agile and Excellent verbal communication skills.
Energetic and Courageous
Positive and ‘can do’ attitude
Good team player
Attention to detail
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
