Temporary Accommodation Income Officer

3 months contract with A Local Authority Key Duties/Accountabilities: Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Lewisham Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears. Work with internal colleagues to resolve issues such as disrepair, succession or abandonment of property and prevent rent arrears. Essential Experience Required: Essential Qualifications Required: . Additional information to note: Basic DBS IT skills including use of Word, Excel, Outlook, and database entry at an intermediate level. The closing date for this position is 07/12/23.