Temporary Overpayments Officer,

Company: Berry Recruitment

Location: Sheffield, United Kingdom

Pay rate £12.77 per hour

Shift Model - Hybrid, Initially 2 days in the office per month.

Shift timings - 7.5 hours a day, flexible working available. Core times are between 8am - 6pm.

Role Overview:

As a Temporary Over payments Officer, you will play a crucial role in handling over payment processes, maintaining records, and providing exceptional service to our clients. If you're detail-oriented, organised, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Over payment Correspondence: Deliver accurate overpayment correspondence to employees and ex-employees in alignment with agreed-upon Overpayment policies.
• Database Management: Maintain the overpayments database, ensuring accurate records and timely updates.
• Recovery Negotiation: Negotiate overpayment recovery within specified limits.
• Monthly Reports: Generate precise monthly management information reports for distribution to client organizations.
• General Ledger Reconciliation: Assist in reconciling reports to the Client General Ledger.
• Confidentiality: Ensure confidentiality of staff and records at all times.

Principle Responsibilities:

• Adhere to NHS SBS and Client policies and procedures, meeting audit requirements and strict deadlines.
• Provide efficient and supportive service to managers, clients, and staff regarding overpayments.
• Handle queries professionally, escalating contentious calls as needed.
• Organize and prioritize workload within the overpayments team.
• Calculate gross overpayment breakdowns and net overpayments.
• Update employee year-to-date balances within ESR.
• Process overpayment deductions from employee pay and reconcile them in the Overpayments database.
• Raise Invoice/CMR requests in Oracle 12 for client repayments.
• Compose written responses to queries from staff, clients, and external agencies.
• Participate in client teleconference calls when required.
• Ensure all correspondence aligns with the client organization's overpayments policy.

Essential Skills:

• 5 GCSEs (A-C) in English and Mathematics or equivalent.
• Excellent communication and organizational skills.
• Proficiency in using a PC for a significant part of the day.
• Ability to work independently and collaboratively within the overpayments team.
• Strong organizational and planning abilities.
• Comfort working under sustained pressure and tight deadlines.
• Flexible and proactive approach to work.
• Discretion in handling sensitive information.
• Excellent IT skills, including Microsoft Office Word, Excel, and Outlook.

Desirable Skills:

• Flexibility to meet deadlines.
• High-level knowledge of data input completion.
• Team participation.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.