Tenancy And Leasehold Officer

We manage and look after more than 21,000 homes on behalf of the City of Wolverhampton Council. We love our city and we want to make Wolverhampton an even better place to live.
With more than 650 employees and a growing portfolio of properties and services, we’re searching for the very best, so if you're customer-focused and solution-orientated, why not come and join our team? You'll need to be passionate about people and dedicated to creating positive change through living our values and putting our customers at the heart of everything you do.
Wolverhampton Homes our mission is To Help People Get on In Life. We know that providing good quality homes and great customer service really makes a difference to the lives of our tenants and Leaseholders.
Tenancy & Leasehold Officers play a key role in the company, delivering essential front-line services to our tenants and Leaseholders. As the face of our organisation, we need the highest calibre of officers in these roles. You will need to be able to build excellent supportive relationships with our customers, be professional at all times, have a caring and compassionate attitude, have integrity and knowledge, and most importantly have a passion and commitment for helping people.
Do you have what it takes? Are you looking to develop your career in housing management? Do you feel able to rise to the increasing challenge supporting people to sustain their tenancies, ensuring estates are well looked after and providing excellent services for all our customers? Are you a problem-solver who adopts a ‘can-do’ approach to tackling the challenges our customers face? If yes, this could be the job for you!
You will be:
• Numerate and literate to GCSE standard or equivalent
• Committed to customer service, having regard to the needs of the diverse communities within the city
• Able to communicate effectively, orally and in writing
As well as generous public sector holiday and pension schemes, you can expect:
• No gender pay gap between our female and male employees
• A welcoming environment where employees can be themselves. Every colleague has the opportunity to join our equality forum where you can help shape our culture and inform decision making
• Free home energy checks
• 24/7 access to a range of learning and development tools and activities
• Discounts to some of the city’s finest restaurants and shopping outlets, public transport and local gyms
• Wellbeing support including Paycare, to help cut the cost of check-ups and treatments, along with access to occupational health, counselling and physiotherapy services
• Financial support with saving and borrowing schemes
• Salary sacrifice schemes including Cycle2Work and Tusker car
For an informal discussion please contact Emma Thomas, Tenancy & Leasehold Manager, on 07581196442.
Closing date: 16 February 2024
Interviews: 28 February 2024

Supporting documents
Tenancy & Leasehold Officer Job Description - December 2023.pdf