Address
Form of work
Salary
Tenancy and Leasehold Officers x 4
Salary: £35,287 - £37,880
Hours: 37 hours per week (may be required to work out of hours)
Location: Office based Wolverhampton and, in the community
Job Type: 2 x Permanent
1 x 12-month FTC
1 x 6-month FTC
Overview:
We have an exciting opportunity to join our Tenancy Management team and are now recruiting 4 x Tenancy and Leasehold Officers.
Key Responsibilities:
- To deliver high-quality, high-performing services to tenants, leaseholders, and other customers.
- To deliver a comprehensive, responsive, and customer-focused service
- To ensure that effective and appropriate action is taken in response to all Tenancy and Leasehold management issues, addressing issues of property or garden misuse.
- Provide tenants and their families with support, focusing upon sustaining tenancies and preventing homelessness.
- Identify and report estate and tenancy-based issues.
About you:
- Do you have excellent customer service skills?
- Are you able to display emotional intelligence and empathy?
- Do you have experience in housing? This is desirable, but not essential.
Our organisation:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
Reports To: Tenancy and Leasehold Managers
Closing date: 04 April 2024
Interview date: 19 or 23 April 2024
Contact for an informal discussion / more information:
Emma Collard
07771 836765
