Tenancy Co-ordinator

Tenancy Co-ordinator

Wembley Park (free parking and easy reach of the met/jubilee lines)

Office based. Work every other Saturday (day off in lieu)

£30 – 32k

6 months temp/contract

Our client is a leading property developer and build to rent businesses, offering high quality, high spec apartments.

As a fantastic administrator your role will support the Leasing team by taking responsibility for managing all aspects of the tenancy process. It is suited to a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.

Key Accountabilities:

• Progress every let agreed from reservation through to move in, ensuring all documents are accurate, compliant and meet company standards;
• Offer outstanding customer service by ensuring the customer is aware of each step of their journey, with documentation issued in a timely and accurate fashion;
• Progress and nurture the reference and deposit insurance process in conjunction with the Leasing team as required;
• Ensure leasing software is up to date, accurate and all tenancy deals progressed in a timely fashion;
• Liaise closely with the Leasing and Resident teams to ensure every arrival and departure is smooth and an excellent experience for the customer;
• Work closely with the Finance team to ensure every lease is numerically correct and ready for customer payment;
• Keep track of all leasing pipelines by using reporting inside the designated software system;
• Proactively find ways to drive efficiencies in the leasing process;
• Assist and support at leasing open days and customer events where required;

Qualifications/Experience/Skills:

• IT literate with Excel and software experience;
• Experience within legal or property particularly beneficial
• Excellent communication skills;
• Excellent organisational skills;