Tenancy Enforcement Officer - Community Housing

What's involved with this role:
Temporary Tenancy Enforcement Officer - Community Housing
Reference no: Greenwich RQ1245435
Pay rate: £19.30 per hour PAYE
Hours per week: 35 Monday to Friday, 09:00-17:30
This opening assignment is for 2 months
City: WOOLWICH, London
Office based role
A Tenancy Enforcement Officer is required to provide a comprehensive, high quality, customer focused range of front-line services to residents. Responsible for the day-to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. To provide a highly visible proactive presence on estates and other housing land, ensuring residents are able to benefit from the peaceful enjoyment of a well-cared for environment through the enforcement of tenancy conditions and a robust response to anti-social behaviour. The role involves lone-working, home visits, block visits and outdoor work.
Key responsibilities:
Provide a pro-active approach to dealing with all forms of nuisance and anti-social behaviour and be responsible for taking robust enforcement action against breaches of tenancy conditions.
The day-to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues.
Personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation.
Undertake liaison with other agencies and RSLs’ in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained.
Undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well-cared for environment is established and maintained.
Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high-risk cases.
Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team.
Refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties.
Initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non-rent related tenancy conditions.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Experience & Knowledge:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
In-depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes.
Skills & Abilities:
Organised and able to prioritise and manage own workload.
Excellent customer service skills.
A flexible approach and the ability to work under pressure in challenging circumstances.
Ability to carry out lone-working, home visits, block visits and outdoor work.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
SC
1
Job Ref: Greenwich RQ1245435
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.