Ticket Office Assistant, Casual Employee (Zero-Hours)

Team Liaison Duties

• Supporting the Ticket Office team with processes and procedures, ensuring that clear information is shared to all
• Undertaking training as required
• Attending regular team meetings as appropriate

Customer Liaison Duties

• Acting as the public face of Dance City, greeting all users of the buildings and ensuring their experience of visiting Dance City is a positive one
• Managing bookings for classes and assisting with enquiries about studio/meeting room hires and other workshops or activities as required
• Answering the phone to all queries, taking messages and liaising with relevant departments
• Responding to and dealing with all email queries
• Advising customers, up-selling and cross-selling events, activities and services as directed by the Ticket Office Team Manager

Financial Duties

• To adhere to Dance City's Financial Policies when handling income from customers. Building Duties
• Ensuring that studios, meeting rooms, foyer and public areas of the buildings are kept clean and tidy at all times, and appropriate marketing materials are displayed and distributed.
• Preparing areas within the buildings for events and activities, including room set ups and seating arrangements
• Completing facilities tracker with issues as reported. IT and Systems Duties
• Maintaining accurate records and manage data through Dance City's CRM systems
• Undertaking basic administrative tasks for the wider Dance City team, as appropriate

Front of House Duties

• Acting as usher, assisting with all aspects of a performance, and being a point of contact for audience queries
• Assisting to ensure the building and theatre are safe, clean and welcoming for audiences
• Providing a warm and friendly welcome to audiences, directing them around the building appropriately, checking all tickets are valid and supporting them to find their seats

This list is not exhaustive, please view the full Job Description available on the https://www.dancecity.co.uk/about-us/jobsvolunteers/ - Dance City website.