Address
Form of work
SalaryKey Responsibilities and Duties
Booking Support & Ticketing
- Manage the ticketing functions for the museum, providing a high-performing ticketing and customer experience to maximise revenue from public, trade sales, membership, and other offers.
- Effective line management of a high performing and proactive Booking Support team.
- Work with the IT & Systems Manager and Digital Engagement Manager to maintain and develop ticketing-related software.
- Support Senior Visitor Experience Manager (SVEM) to develop customer service targets maintain the ticketing system and support the front of house operation.
- Be an active part of the museum's CRM and Ticketing Project group.
Data and Reporting
- Maintain expertise in GDPR legislation, PCI Compliancy, and subjects relevant to the role.
- Contribute to projects to enhance the customer experience through data and digital technologies (Ticketing & website).
- Accountable for accurate and efficient reporting of trade sales to the Heads of Marketing & Communications and Finance.
Other Activities
- Build strong internal relationships and work collaboratively with all museum departments.
- Be an active member of the Operations & Commercial Senior Management Team.
- Maintain Booking Support systems, communicating IT issues at the earliest possibility.
- Any other ad hoc duties as required.
- The post-holder is expected to monitor and report on their work as directed by their line manager and adhere to office guidelines on handling, health and safety, lone-working, etc., as advised, taking responsibility as appropriate.
Experience
(Essential criteria)
- Proven experience in leading and managing a customer service team in a booking office or call centre environment.
- Experience of effectively motivating a team.
- Experience of producing, analysing, and presenting reports
- Experience of successfully managing a diverse range of projects.
- Experience of working with a ticketing system.
