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Form of work
SalaryThe Ticketing and Insight Manager will work within The Postal Museum’s (TPM) Operations & Commercial Department and will coordinate the Booking Support Team, be responsible for customer service via a range of channels that include, but are not limited to, phone, email, letters.
The post holder will ensure the team are always prepared to maintain all enquiries and bookings for the museum, including the school’s learning programmes, group bookings, travel trade bookings and visitor queries; ensuring the team are adhering to the highest level of customer service and are following agreed procedures.
The Ticketing and Insight Manager will also be responsible for producing reports and providing analysis to support business planning. The role will work closely with the Marketing & Communications Department to generate reports that inform campaign and audience development through insights into ticket sales and audience behaviours. The post holder will support the interpretation of data to improve customer service and visitor experience through the analysis of post visit surveys.
