Title:  Assistant Accommodation Manager

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Assistant Accommodation Manager

Sanctuary Students, Dundee

£22,581 to £23,769

35 hours per week

We are looking for an enthusiastic and customer focused Assistant Accommodation Manager to join our team at Sanctuary Students in Dundee.

Working in partnership with the University of Dundee, we provide self-catered accommodation to 1587 students, across four accommodation sites. With previous supervisory experience, preferably in the accommodation or facilities management sector, this challenging yet rewarding role offers the opportunity for training and further career development.

Joining the team of Assistant Managers, you will be responsible for the day-to-day management of a designated area within our portfolio of accommodation.  Your role will be to ensure that we provide excellent facilities management in line with service level agreements and help to ensure that our customer experience is ‘More than just a Room’. 

Working pattern 5 days from 7 per week, primarily Monday - Friday, with some weekends.

Due to the nature of our business some weekend working will be required.

The role of Assistant Accommodation Manger will include:

• Delivering high quality accommodation which meets our client and customer expectations
• Managing the day to day maintenance issues and liaising with relevant individuals to ensure repairs are completed on time and keeping residents informed of progress
• Ensuring all Compliance and Health and Safety checks are carried out in line with legislation, policies and ensuring accurate records are maintained
• Managing a team of General Assistants and Caretakers, to ensure that the cleaning and maintenance services are carried out in accordance with the service level agreements.
• Providing guidance, support and promoting the development of all staff
• Developing and maintaining excellent relationships with internal and external customers
• Maintaining stock levels, raising purchase orders and ensuring site budgets are adhered to.
• Contributing to new initiatives, process reviews and driving forward our Modern Workplace Microsoft 365 rollout.

Skills and experiences:

• Experience of supporting the delivery of high quality accommodation operations or customer service is essential
• Working knowledge of effective communication at all levels
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £22,581per annum (rising to £23,769 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

To view the full job profile

Closing Date: 4 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.