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SalarySanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Onboarding Officer
Hull (location may be negotiated)
£24,878 - £26,187 per year
37.5 hours per week
We have an exciting opportunity for 4 Onboarding Officers to join our team based in Hull. The Onboarding Team sits within the Lettings Teams of Sanctuary Housing. The team manages a variety of tenures across the country. The Onboarding Team manage the delivery of our high-quality housing support service that meets the identified needs of our prospective and current customers in accordance with allocation and lettings procedures.
The role of Onboarding Officer will include:
- Ensure administrative systems are managed effectively and efficiently to support the delivery of accurate and up to date waiting lists
- Manage the provision of a range of housing options which helps customers maximise the search for suitable accommodation, advising on our allocations policy in accordance with policies, procedures, and relevant regulations
- Administer the key management process for terminating tenancies by liaising with customers and internal teams, ensuring the process is followed in a timely and effective manner
- Respond to complaints and customer feedback to meet customer expectations, effectively communicating progress and outcomes to the customer
Skills and experiences:
- Experience of working with data, including inputting, and updating databases
- Experience of supporting the delivery of high-quality housing or customer services
- Experience of working to deadlines and prioritising work loads
- Ability to extract and interrogate computerised information and documentation
- Experience in the use of Housing management systems such as, DocuSign, Abritias, Huume, Locata or similar, is desirable
- Good communication, interpersonal and customer care skills
- Basic Microsoft Word and Excel
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £24,878 per annum (rising to £26,187 per annum after 12 months, subject to satisfactory performance)
To view the job profile, please click here
Closing Date:11 July 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuaryon Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
