Total Loss Desk Based Engineer

Overview
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities
The role:
Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the Total Loss of their vehicle.

• With training you will understand repair methodology and use this to confirm Total Loss diagnosis
• To use all available tools to calculate accurate and fair Total Loss settlement costs
• To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner
• To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
• To promote customer satisfaction
• To develop, and maintain relationships with external suppliers and internal business areas

The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry

• ATA Accredited - Required
• AQP qualification
• Customer service skills - experience of delivery high quality service to customers
• Planning and organisational skills
• Flexibility and adaptability managing workflow across a number of department/specialisms

Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

• A competitive bonus scheme
• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Our excellent benefits and rewards packages
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor, desktop engineer, Desk Based Engineer, motor engineer etc