AddressLocation of Role: Ashford
Advert Closing Date: 24/05/2024
Starting Salary: £23,646.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
Are you looking for a challenging and varied role? Are you a strong communicator? Are you organised with a real passion to make a difference? If that sounds like you, then you may be exactly who we are looking for!
An exciting opportunity has arisen to undertake the role of a Caseworker, within the Traffic Summons Team, based at Ashford Police Station.
This is a challenging role that requires the successful candidates to carry out a wide and varied range of administrative duties in relation to road traffic collisions and traffic offence allegations. This will include collecting evidence from victims and witnesses, liaising with reporting officers and carrying out further enquiries to gather all the evidence to ensure that cases are progressed within the statutory time limits. You will also be required to keep victims and witnesses informed and updated with the progress of the case.
You must be a good team player, receptive to change and be able to work well in a busy environment. You will need to demonstrate that you are highly organised and capable of planning and prioritising your work to ensure that deadlines are achieved which is vital in this role. You will have excellent keyboard skills, outstanding customer service skills and be comfortable and confident in both making and receiving internal and external telephone calls. Excellent communication skills are essential as communication with members of the public including defendants, victims and witnesses, police officers and Court and CPS officials is a key component of the day-to-day responsibilities. Previous experience of using Athena and PNC computer programmes would be desirable, although full training can be provided.
This opportunity would suit individuals who can prioritise and plan their workload. The successful candidate will be able to influence working processes and identify best practice to ensure a high level of service is provided and maximum efficiencies are achieved.
The role will offer flexibility in terms of place of work, including the potential to work from home for those who would like to. In the event that home working is agreed for the successful candidate, there will be a requirement to regularly attend a designated ‘Team Zone’ location on average one or two days a week, as agreed with the line manager. Currently the designated Team Zone for this role is located at Ashford Police Station.
For further information about this role, please contact Sue Weston, Traffic Summons manager – sue.weston@kent.police.uk
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £26,958.00.
For the full job description please click here.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to
- British Citizens
- Members of a European Economic Area (EEA) state who hold settled or pre-settled status under the EU Settlement Scheme.
- Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.
All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
