Trainee Deputy Manager

Best West Bridgford Home Care Ltd is the leading provider of first class service and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter. We are looking for an exceptional Care Team Coordinator to join our team.

Care experience is not essential and would suit someone with a passion for solving problems and working with computer systems.

Job Description

We are looking for someone with drive and ambition Whilst experience is essential for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Profesionals and office team as much as their clients delivering care in the way that it should be please get in touch!

Client Care Quality:

• Review of client’s daily notes, ensure the Care Profesionals are writing notes accurately and person centred using the correct language
• Escalate concerns or inappropriate notes and provide training to Care Profesionals
• Make additions and updates to care plans from notes as required
• Review tasks are appropriate for client calls – and add any tasks Care Profesionals speak about in their notes
• Ensure call time and length of call is appropriate based on any comments in the notes
• Highlight any change of client mobility / medication / or changes to service provided and amend in care plan / needs and risk assessment etc
• Lead client focus groups with caregivers supporting such client to then ensure tasks / care plan etc are up to date
• Assist with the review of care plans and sign off risk assessments
• Ensure clients home has up to date grab sheet
• Complete end of call support visits – see google form
• Support on the on call office system – one night per week, learning the basics on call monitoring / logging in and out and basics of moving calls / re allocating calls – escalating any urgent phone calls that cannot wait until the next day
• Review and monitor MOBIZIO of client com logs and medication, audit, report and follow trends. Action and follow up as needed, document and ensure learnings are made, additional training given etc
• Document and investigate incidents / accidents and near misses
• Involvement in monthly quality meeting and report

Job Type: Full-time

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person