Trainee It Support Engineer

Trainee IT Support Engineer

Location: Glasgow. G33 4EN
Starting Salary: IRO £18-21k + Benefits.
Contract: Full time, Permanent

We are Red Mosquito Ltd; we are recruiting and we want you!

Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow and in Edinburgh. We're in the business of providing top quality IT services driven by our passion for technology. Our team of experienced engineers operates throughout Scotland doing the technical stuff so that our customers IT systems run efficiently and seamlessly.

Our Service Desk team delivers technical support and consultancy to SMEs throughout Scotland, assisting with infrastructure, hardware and software issues.  Our high quality support is delivered via phone, remote access and on-site.  We are looking to expand our team with a skilled and enthusiastic trainee who will have develop an integral role within the team.  The successful candidate will be interested in developing a career in IT Consultancy and will demonstrate excellent customer service skills alongside an aptitude for learning different applications and systems.

We offer great opportunities for training & development, leading to career progression, with a chance to gain experience across a varied and challenging IT estate.  As Trainee Engineer, you will report directly to the Service Delivery Manager.

Duties & Responsibilities:

•  Daily maintenance and monitoring of key systems
•  Imaging and preconfiguring desktops and laptops
•  Completing internal auditing, processing new equipment and repairs

You will support our Service Desk Team:

•  To provide technical support across a broad range of customers and ICT technologies.
•  To maintain a high degree of customer service for all IT support incidents and projects.
•  To accurately update/maintain our ticketing system, documentation and Service Level Agreements.

Attributes:

•  Good understanding of IT technologies with ability to learn hardware set-up and software configuration
•  Willing to learn new technologies and a commitment to continuous professional development
•  Ability to learn to troubleshoot, diagnose and remedy hardware and software problems
•  Flexible and willing to work out of hours as required
•  A team player looking to thrive in a fast-paced environment
•  Excellent organisation and planning skills
•  Strong communication skills with customers and team members
•  First class telephone manner, excellent written and spoken English
•  Commercial awareness and excellent customer service skills

In return we offer:

•  Flexible Working
•  Online learning
•  Competitive salary with annual pay progression
•  Celebrate Your birthday day off
•  Free parking
•  Cash bonus scheme
•  Incremental leave allowance
•  Team building days out

Preferred Qualifications:

•  Ideally HND or Degree in IT
•  Relevant Microsoft / Industry accreditation would be beneficial.
•  Current UK Driving Licence and own car preferred.

If you feel you have the skills and experience to be successful in this role then apply today!