Address
Form of work
SalaryLocation: Banbury, UK
Salary:£27,000 - £29,000 per year
Job Type: Full-time, Permanent
Are you detail-oriented, experienced, and ready for your next career step? We have a fantastic opening for a Quality Assurance & Training Coordinator to join the customer experience team of this successful Banbury based company. This position involves a strategic mix of quality assurance, training development, and hands-on customer service when required.
**Hybrid available working 3 days per week from home and 2 days per week in the office**
Role Description:
- Conduct comprehensive Quality Assurance assessments and compile detailed reports.
- Develop and maintain training materials and communication templates.
- Prioritize training needs alongside the department manager to ensure top-notch delivery.
- Facilitate the onboarding of new team members and occasionally step in as a Customer Experience Advisor.
Candidate Profile:
- Outstanding communication and organizational skills.
- Excellent attention to detail and accuracy.
- Strong problem-solving skills with a proven track record in implementing effective solutions.
- Prior experience in quality assurance or a training coordination role is essential.
- Demonstrated ability in creating and delivering training programs.
Benefits of Joining:
- Healthcare Plan: Extensive benefits including hospital visits, therapies, and health assessments.
- Income Protection: 50% of salary for up to 2 years during long-term illness.
- Life Assurance: Double the salary pay-out to beneficiaries.
- Health and Wellbeing Programme: Comprehensive support including 24/7 online GP and mental health services.
- Enhanced New Parent Pay: Improved benefits for maternity, paternity, adoption, and shared parental leave.
- Additional Perks: 25 days annual leave plus loyalty days, 4 volunteer days, discounted gym membership, monthly Lunch Fridays, and more.
This is an excellent opportunity to join a company that places a high value on its employees' growth and well-being. If you're prepared to make a significant impact within a dynamic team, apply today!
How to Apply:
Submit your application through Indeed UK, attaching your CV. Don't miss this chance to elevate your career!
Our agency is committed to promoting diversity and inclusion across all placements.
