Training Lead

Prospectus is delighting to be supporting TaxAid and Tax Help for Older People, in their search for a new Helpline Advisor to join their growing team. Specialising in providing help and assistance to those on lower incomes with tax issues, the charity provides independent advice, guidance and case management for people encountering a wide range of tax concerns.

Managing multiple referrals at a time, as Helpline Advisor you will be responsible for assessing and prioritising eligibility for help and providing practical advice and support to people in need. Liaising and consulting with other tax advisers, the wider team and HMRC, you will be responsible for the front line delivery of the advice service, observing trends and upholding the values of the charity, their purpose being to provide tax help to all those within their remit who need it.

The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in plain English. Experience and knowledge of the tax system is useful but by no means essential, and enthusiasm to support the objectives of the charity is crucial. Full training is provided, as is the opportunity to gain an Association of Tax Technicians Foundation Qualification in Personal and Business Taxation. An empathetic and pro-active individual, you will be happy to work on your own initiative within a small but growing team.

The role is hybrid with 2 days a week in the Kennington office. To apply please initially upload your CV. These will be reviewed on a rolling basis.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.