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Form of workInterested in part-time, job-share or flexible working? We want to talk to you!
Join our community.
We have an exciting opportunity for an individual to join the Transactional Banking and Liquidity team as a TBL Implementation Manager.
As a TBL Implementation Manager you will be required to work with the wider business collaboratively to ensure the implementation of new to bank clients is delivered on time. This role requires a very customer centred approach.
The difference you'll make:
Supporting product and relationship teams with projects and problem remediation
Delivering a customer centric approach to ensure switchers are implemented at pace, and right first time
Building a network within different support teams and make suggestions for continuous improvement, within the wider teams
Tailoring solutions to meet the needs of our client base
Identifying additional customers solutions via a holistic relationship approach, these could include; Merchant Acceptance, International Payments / FX & Santander Navigator
What you'll bring:
Good knowledge of Transactional Banking products within Santander
Good knowledge of the market for wholesale deposit products in the UK, including details of products, distribution channels, value chain and competitor activity
It would also be nice for you to have:
Customer service experience in corporate environment
Excellent interpersonal, communication and stakeholder management skills
Ability to adapt to changing processes and digital innovations
Ability to explain a complex concepts concisely and fully - both verbally & literally
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
We are hiring for 2 roles based that can be based at any of our Head Office locations (Birmingham, Glasgow, Bradford, Sheffield, Milton Keynes) and our current expectation is at least 2 days in an office every week.
If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
£500 annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus
We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander's success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
Learn more about our benefits and family friendly policies
What to do next:-
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
