Address
Form of work
SalaryDescription
Full Time
37 Hours, 52 Weeks
We are seeking a Transcriptions Officer to provide a high standard of confidential work, to provide an efficient and timely service to external stakeholders and clients. The post holder will be required to transcribe highly confidential information for our clients into large print.
The service also provides Braille Transcriptions and Audio Transcription Services.
A customer-focused approach combined with excellent attention to detail and an ability to work accurately under strict deadlines is essential. Candidates must be flexible to assist in meeting fluctuating deadlines. Ideally you will have experience of touch typing.
Please note that this role usually consists of an interview and in tray exercise.
Key Responsibilities
All Formats/Transcription
- Daily, reconcile the delivery with client’s instructions; prepare received data for scanning and the transcription process.
- To provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.
- Use a wide variety of specialist software to produce items in the preferred format.
- Prepare and complete basic maintenance on equipment to be used for transcription purposes (e.g. printers, Braille embossers, scanners)
- Liaise with colleagues and manager to ensure the department is aware of the outstanding work against the SLA’s.
- Liaise with clients regarding live projects and within the team assist with providing daily and monthly reports.
- Collate relevant data on completed jobs, ensuring the relevant price list is applied, to produce the invoice and pass this to finance for progressing.
- Follow essential security protocols as necessary for the business.
- Respond to incoming enquiries from potential clients via email and/or telephone, providing information and/ or quotes as required.
- Research potential clients and seek to re-engage with dormant clients; providing standard marketing material in various written formats.
- Monitor All Formats stock levels for transcriptions stationery and postal service, informing relevant individuals to ensure orders can be progressed.
- To facilitate with postal duties, for the team and whole College.
- Contribute on an annual basis to a pricing review of the All Formats services, which will inform the business plan.
- Provide support for a range of QAC Enterprise activities, and represent the team at events, where this is deemed appropriate.
- Occasionally, distribute printed marketing materials for College Enterprises.
Skills Knowledge and Expertise
General
- As part of QAC’s process of continuous improvement; work with the All Formats Manager to implement projects/ initiatives to improve the All Formats enterprise and services.
- Adhere to the College’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.
- Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion.
- Comply with all College policies and procedures
- Maintain CPD and undertake appropriate training and development as required, including any mandatory and/or refresher training required for the role.
- To undertake other duties as commensurate with the role and in agreement with the All Formats Manager.
How to apply
We look forward to receiving your application and knowing more about your qualifications, skills,
personal qualities and experience that you would bring to the role and to QAC. Please take time to
review the job description above.
Please upload a CV/Resume* with details of your full employment history (since leaving school,
including education, employment and voluntary work) including reasons for any gaps in
employment. This should also include a statement of the personal qualities and experience you
believe are relevant to your suitability for the post and how this meets the job description and
person specification requirements. Your CV/Resume* will be re-produced in a standard format by
the system (without personal identifiers) to assist us in our anonymised shortlisting process.
Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from
engaging in regulated activity relevant to children. The College's Safeguarding Policies are
available here
As part of our commitment to safer recruitment, and in line with updated guidance published in
September 2022, we will carry out an online search of all shortlisted candidates. This search may
enable us to identify any incidents or issues that have happened, and publicly available for review
online, which we may wish to explore with you in further detail during the interview process. As part
of your application we have asked you to provide the account names, usernames and/or handles for
any social media platform that you use, as well as the names of any websites that you own, post on,
or contribute to. A Google search will also be conducted. These checks will only be conducted if you
are shortlisted for interview. Please see our safer recruitment and selection policy for further
information.
About Queen Alexandra College
Queen Alexandra College (QAC) is a national residential College and registered charity that supports a diverse range of student/client abilities and needs.
Our College provides education, training, routes to independent living and employment through an innovative, holistic approach to learning and support.
QAC offers a vibrant, varied and fun educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are small and support levels high.
All students, clients and staff are supported within safe and well-resourced environments. We have educational and learning sites based in Birmingham, one of Europe’s most welcoming and vibrant cities, with a rich and diverse culture. Our main site is based in Harborne, a pleasant leafy Birmingham suburb, on a friendly and green 8-acre campus with excellent facilities and resources.
As QAC has grown, we now have new educational and learning sites – Pinewood Campus (dedicated to employment progression) and Umberslade Campus (dedicated to horticulture and outdoor learning).
QAC makes a positive difference to the lives and learning of people with disabilities and learning difficulties. We have high expectations of staff, students and clients whilst being responsive, innovative and collaborative. Our College values drive how we work with students, clients, stakeholders and as a team.
We continue to attract and retain staff of the highest calibre, who are proud of QAC’s achievements and who wish to be an integral part of ongoing and future successes.
As Leaders in Diversity which drives the culture at QAC and we warmly welcome applications from individuals who share our values, from all backgrounds, to add to our committed and diverse team.
