Transformation Manager - Claims Optimization

Transformation Manager – Claims Optimization

Poland - Wroclaw or UK - London

At AXA XL, we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.

As a Transformation Manager – Claims Optimization in the Global Claims Transformation & Innovation team, you will play a pivotal role in establishing a culture of continuous improvement within our Global Claims organization.

In this role, you will join a team focused on driving operational excellence and maximizing the value we provide to our clients and colleagues. You will have the opportunity to work collaboratively with cross-functional teams, including claims handlers, operations, IT professionals, and senior management, to identify areas for improvement and implement innovative solutions.

This is a fantastic opportunity to work within a great team, delivering strategic claims transformation projects for a world-leading organization that helps protect what matters. Together, our colleagues push boundaries, drive forward new ideas and make choices that give our customers, businesses, and societies the confidence to thrive.

DISCOVER your opportunity

As an important part of the AXA XL Global Claims Transformation & Innovation team your responsibilities will be to?

• Implement and lead the enhancement request process for our core claim systems and ensure alignment with our transformational roadmap.
• Support the successful implementation of critical claims business projects through effective planning and risk management as well as design and delivery of sustainable process improvements for our business partners.
• Document and analyze business processes, identifying risks, strengths, and weaknesses with the ability to create efficient and effective operations aligned to the needs of internal and external customers.
• Proven experience in designing and facilitating results focused workshops while engaging front line staff and managers.
• Collaborating with key stakeholders to identify and implement appropriate process metrics and benefits measures on initiatives.
• Delivering rapid cycle change and improvements within strict timeframes whilst remaining focused on the longer-term improvement opportunities.
• Experience of leading large-scale projects spanning multiple locations, regions, and countries with an appreciation of cultural diversities.

You will report to the Optimization Transformation Lead.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• A proven track record and experience in business transformation and process improvement projects, analyzing, designing and implementing sustainable change, ideally within a claims function. 
• Visualize clear outcomes and strategy, identify gaps and formulate a clear plan of execution to get there. Can invent, design and build. Able to act self-directedly, think in global terms, and demonstrate excellent business acumen. Have an imaginative, thoughtful approach to problem-solving. 
• Excellent verbal and written communication, collaboration, presentation, facilitation and influencing skills. Able to communicate and engage effectively with internal and external stakeholders at all levels of the organization.
• An excellent track record in delivering tangible results through structured project management, process analysis and continuous improvement in both agile and traditional project environments.
• Experienced in designing and facilitating results focused workshops to engage stakeholders, front line staff and managers to understand root cause issues, priortise improvement opportunities delivering measurable business performance.
• Comfortable with reviewing, and analyzing business data to support the business case and tracking of benefits (e.g. Intermediate or Advanced Excel).
• Understands and considers ‘business readiness’ as a core part of implementing successful change, considers the potential impact of change on people and BAU operations when developing and implementing solutions. 
• Able to be resilient; demonstrate excellent business acumen including consideration to the global and strategic aspects of a change. An imaginative, thoughtful approach to problem-solving, gap identification, and formulation of clear plans to get there.
• Innovative thinker, willing to challenge the status quo. Capable of handling highly complex situations.
• Knowledge of XL GlobalClaim a plus.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. 

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability 

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. 

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability