Transformation Programme Manager

Office location: Hammersmith based with hybrid working 3 days in the office

** Telco experience within the fixed network industry is essential **

About the role and the Team:

Working closely with the Senior Leadership Team, you will lead on solving our most complex business problems. Receiving high level business challenges, you will be adept in understanding root causes and recommending tactical and strategic initiatives to provide results in the short term and solve efficiently in the long term. You will then be expected to deliver these cross functional programmes to improve performance in line with company objectives and goals and demonstrate benefits delivered to the Senior Leadership Team.

What will you be doing?

Leading business improvement

• We undertake a range of projects and will often take a business challenge and apply continuous improvement principles to understand issue, understand root cause before coming up with solution plans. The role requires people who are experienced in business improvement and have proven many times over they can create a project from a business challenge and then go onto deliver the changes to make the desired impact.

Project & Change Management

• The business is constantly adapting and evolving, a process which generates a significant number of projects, the coordination and performance management of which is vital to the sustainability of the business. The Transformation Manager will ensure that these projects and developed and managed within a coherent framework.

Delivery / Implementation of change

• Guide and support management in the implementation of operational improvement initiatives, liaising closely with the Leadership Team (LT) as appropriate to achieve improvements with a positive and measurable impact to the business.
• Create and deliver transformation plans and revisions as appropriate to meet changing needs and requirements.
• Identify resource requirements and assign responsibilities
• Ensure change is landed effectively within the operation by gaining buy in across all levels within the organisation.

Delivering success

• You will design and deliver improvement programmes across processes utilising excellent business improvement and project management tools and techniques.
• Initiate strong governance in line with the Hyperoptic project management methodology and ensure policies are adhered to.
• You will develop strong working relationships across all business teams and at all levels of the organisation, ensuring your programmes are aligned, and signed off as contributing to the wider Hyperoptic strategy.

Reporting

• Providing regular reporting on progress to senior leadership team as required.
• Utilisation of project management techniques to set deliverables and milestones.
• Ensure effective fiscal reporting, working closely with finance to track benefits
• Effective reporting of KPIs at the appropriate level, dependent on audience.

What we are looking for:

• Telco experience within the fixed network industry is essential
• This role requires strong stakeholder management skills due to regular exposure to the Senior Leadership Team and because this role is key in influencing and ensuring collaboration between stakeholders who may have different priorities
• Degree or equivalent experience
• Project/Programme management accreditation / knowledge
• Business Improvement accreditation / knowledge
• Experience from a consulting, business analysis, programme/project management background
• Experience in creating and analysing data sources, leveraging outputs to identify opportunities or creating performance KPIs

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Competitive salary
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

For more information on the Hiring Manager or team for this role, please reach out to Emma Mantle who can support with additional questions.