Transition Operations Manager

Pension Insurance Corporation is recruiting for a Transition Operations Manager whose role will entail the provision of operational management support to PIC’s Transition team and overseeing the Programme Management Office.

You will manage the delivery of transition work across PIC’s Transition Managers, suppliers, and internal teams to ensure transition work is delivered in a timely manner and within budget. Management will include detailed planning ahead for peak workloads and future new business to ensure that the team and third parties have the resources and capability to meet the demand. You will cultivate strong and trusted relationships within the Transition team, PIC’s internal teams and third-party suppliers, and be key driver for implementing continuous improvement in all aspects of the transition process. There are several key responsibilities in this role, including:

Delivery management:

The PIC Transition team consists of Transition Managers who deliver and focus on client-side delivery. Delivering successful projects requires close management of the consistent delivery of the transition process across all projects and close management of PIC’s internal teams and third parties.

• Review Transition team plans and challenge timescales and process where required.
• Coordinate, manage and adapt work schedules across the Transition team and third parties to meet programme deliverables.
• Troubleshoot delivery issues and formulate plans to get plans back on track,
• Ensure work with third parties are logged and executed with sufficient detail.
• Liaise with Transition Managers on achievable dates with third parties or escalate accordingly.
• Identify future risks & issues in the delivery of the programme and work to mitigate or resolve these proactively.
• Communicate target dates and deliverables across the team and with third parties.
• Take action as required between parties to resolve delivery challenges.

Supplier management & budgeting:

PIC outsources significant parts of the Transition process to third party suppliers (actuarial, legal, administration, communications). Managing the day-to-day relationship, ensuring that the suppliers deliver on time, to the quality and budget required is critical to the team’s success.

• Serve as the primary Transition contact with third parties and internal teams.
• Build good working relationships with PICs Third Parties and internal teams.
• Negotiate with third parties and internal teams as required on delivery timescales and budgets.
• Manage the delivery of outsourced work packages to be delivered within budget, or where the scope changes that revised budgets are documented and agreed.
• Work with third parties on efficiency improvements.
• Foster a culture of results, innovation and quality assurance.

Resource Management:

Each stage of the Transition process will require different resources and skills to complete the project either from PIC’s resources or third parties.

The team is also continuing to onboard new clients into the programme. Ensuring that the future resource requirements can be identified and proactively managed, either by reallocation of resource, prioritisation or recruitment to the programme will be key to the smooth running of the team and excellent client service.

• Manage current and expected workloads across the team and third parties.
• Monitor expected future new business workloads and advise on resource allocation across the team, allowing for future workloads across the team.
• Monitor the allocation of work across PICs third parties and internal, managing any peaks/conflicts to ensure continuous delivery.

Management Information, KPI & Reporting:

• Producing regular MI that reports on the performance of the transition team and third parties is key to measuring our performance, identifying areas for improvement and providing assurance to PIC’s management teams and committees.
• Own the production and development of Management Information to report on the performance of third parties and the transition team against budget, KPIs, delivery, resourcing and client satisfaction.
• Provide input and help manage departmental budget.
• Work with management team on process definition, promotion, and governance required to meet KPI objectives and goals.
• Define critical success factors and key performance indicators (KPI) for transition and third-party processes.
• Track and analyse trends in transition and third-party performance and generate statistical reports.
• Develop and manage departmental performance information and report to Executive Management, Head of Transitions and PIC Committees.
• Develop performance management tools.

Process management & improvement:

The team have continued cycle of client projects to deliver. PIC has experienced a lot of growth and will be expecting further significant growth in the coming years. Ensuring that from project to project, the team continues to improve processes to meet existing demand and scale up for the future is very important. The Transition Operations Manager will play a key role in identifying and implementing process improvements.

• Drive process improvement internally and with third parties on transition processes. Reducing time & costs, increase quality and efficiency.
• Maintain a continuous improvement road map for the Transition team and third parties.
• Ensure all processes, and activity level instructions are well documented and understood.
• Work with the PMO to ensure processes adhere to internal governance, risks and control tolerances.
• Lead lessons learned workshops during and after projects and identify key developments for the road map.
• Work with Change, Enterprise Architecture and other departments as required to embed any significant Transition development projects.

PMO:

The Transition team has a PMO. The key functions of the PMO are governance, financial control, process documentation and assurance function lead (risk, audit and compliance). It is essential that there is a close relationship with the PMO, and the Transition Operations Manager will oversee the PMO, to work hand-in-hand to ensure the transition operation remains compliant.

Essential:

• Experience in management, operations, and programme environments.
• Excellent communication skills.
• Solid understanding of financial management.
• Track record of continuous improvement.

Desirable:

• Experience of Buy-ins/Buy-outs or schemes in wind-up.
• PMI or other relevant pensions qualifications

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you’ll get access to some great benefits, including private medical insurance, critical illness, income protection, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.

This role offers hybrid working, and we are open to discussing flexible working arrangements too.