Travel Operations And Administration Assistant

Travel Operations and Administration Assistant

Base Salary GBP24000 + Benefits

Fully Remote within the UK

Our client is a well-established and highly successful Tour Operator who are now recruiting for an Operations and Administration Assistant to support their sales team.

This role has a key focus on administrative, operational and after-sales processes involved within the organisation.

The Travel Operations and Administration Assistant will be required to work closely with the sales team and suppliers ensuring clients receive an exceptional standard of customer service.

To be considered for this role, candidates must have previous travel industry experience gained within a operations, support or administration role. This experience is essential.

The role is offered on a fully remote basis anywhere within the UK.

Travel Operations and Administration Assistant Responsibilities:

Checking the bookings made by the reservations team and sending out correct documentation to clients

Dealing with any changes, cancellations, additions, or amendments to holiday bookings

Handling all necessary admin processes related to bookings

Dealing with cost adjustments

Ensuring all future bookings are confirmed with suppliers & overseas representatives.

Ensuring ticketing and payment deadlines are met

Identifying and minimising errors

Ensuring customer satisfaction and customer service excellence and improving processes

Assisting with customer complaints both over the phone in writing

Travel Operations and Administration Assistant Experience Required

Previous customer service/Operations and after sales experience working within the travel industry is essential

Exceptional Customer Service skills, looking to always exceed expectations

Ability to manage own workload

High level of attention to detail and accuracy

Strong planning and organisational skills

Excellent communication skills

Travel Operations and Administration Assistant Salary and Benefits

Base Salary to GBP24,000

22 days annual leave

Pension

Discounted holidays and fam trips

Fully remote anywhere within the UK

To apply for the Travel Operations and Administration Assistant role, please email your CV and a member of the team will be contact to discuss the opportunity and company.

Antella Recruitment is committed to working with our clients in creating an inclusive work environment with a diverse workforce.

All applications will receive consideration for employment without regard to religion, national origin, race, colour, gender, gender identity, sexual orientation, disability or age.