Triage Officer

Triage Officer – Homes for Ukraine

Salary: £12.81 Per Hour

Full Time (35 hours per week)

Role Purpose:

• To act as the first point of contact for H4U service users, by phone, email, web, fax or post.
• To work with a range of internal and external agencies to ensure the effective processing of information in respect of sponsors and guests and responding to queries, providing advice and signposting.
• Provide the best quality service for all H4U service users, maintaining professional standards and responding to queries appropriately.

Main Duties and Responsibilities:

• To process a range of contacts received from professionals and members of the public via email and phone.
• To be responsible for a range of generic email boxes to process different types of information.
• To utilise case management systems for inputting and gathering information.
• To have an understanding of relevant information required to access the Homes For Ukraine information management portal and local data bases within the council.
• To input information into the foundary system and maintain up to date information in respect of activity in homes for Ukraine
• To liaise with other internal and external agencies to obtain missing mandatory information required including processing Safeguarding checks.
• To be able to understand and relay information and to review records relating to involvement with a sponsors and guests.
• To be able to send secure emails – CJSM, GCSX, E-gress
• To ensure all data is accurate and inputted in a timely manner. 
• To communicate effectively with team members Team Managers for advice and to be able to take direction.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens on or via email