Trilingual Customer Advisor - German Speaking

Trilingual Customer Advisor - German speaking

Bedford, UK with hybrid working

Salary circa £27,000 + Bonus + Benefits

Full time position working the early Careline shift – 08:55-17:05

SPD (Swiss Precision Diagnostics) are world leaders in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture business between P&G and Abbott and our brand Clearblue is recognised the world over as providing accurate home pregnancy and fertility monitoring tests.

We are recruiting for a German speakingCustomer Advisorto join our Customer Support team. We are seeking a collaborative individual to work as part of a dynamic team to add value to people's reproductive health.

This exciting role is pivotal to SPD, offering an opportunity to accurately and professionally manage contacts with our customers directly, gathering key information about our products and supporting consumers to use them correctly. You will have strong and effective communication skills in multiple languages and be customer focused with proven experience in providing excellent customer service and handling challenging and emotive calls. The role holder will be accountable for managing relevant product investigations, liaising with and building key relationships with internal and external stakeholders as necessary.

Compliance is key, and we are looking for an individual who has high attention to detail and is well organised to effectively multi-task to meet the targets and satisfy the needs of the team and our customers. You will be fluent in written and verbal English and Spanish, and one other language (Italian, Dutch, Spanish, Portuguese or French) is essential. It would be beneficial to have a background in biological science.

We can offer you…

• Competitive salary and bonus
• Hybrid working with flexibility
• 25 days paid annual leave plus bank holidays
• Company pension scheme with competitive employer contribution
• Private Medical Insurance with additional Medical Cash Plan
• Enhanced maternity and paternity pay
• Company supported employee Health & Wellbeing programme
• Life assurance
• Free electrical car charging points
• Free parking
• Beautiful parkland setting with excellent transportation links to Cambridge, Milton Keynes Northampton and London

You must have the right to work in the UK. SPD are not in a position to provide sponsorship for this role.

If you require any reasonable adjustments to support you, at any stage during the application process, just let us know how we can help.

SPD Swiss Precision Diagnostics GmbH (SPD) is a world leader in the research, design and marketing of advanced consumer diagnostic products.

Our SPD research centre is at the cutting edge of innovation, and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. We are committed to answering the needs of our existing and future consumers, through a continuous flow of new and innovative products.