Creating Welcoming Spaces for Learning, Teaching and Research.

Doing things differently.

User Experience Team Leader

 £31,607 - £36,371 (pro rata)

Wednesday-Friday 4.45pm-9.15pm during term time plus 70 hours of contact time.

About the Role

Libraries and Learning Resources (LLR)

At the heart of our University , our spaces and services enable independent learning and research. Libraries and Learning Resources actively partner with our users to co-develop our services and make a difference by enhancing abilities and potential. We create an inspiring physical and online environment and are the service to go to for a wide range of study advice and support.

What you’ll be doing

As part of our User Experience Team Leader team, you will contribute to leading the delivery of high quality Library services, ensuring a consistent, responsive and effective User Experience for staff, students and visitors using library spaces and services. You will be responsible for leading a team of on-campus Information Assistants at a designated site (our City campus library and library-managed spaces in centre of Nottingham in the first instance), but will be flexible to work at other sites as required.

What you’ll bring

With a customer service background and an ability to communicate effectively with a diverse range of people, you will have experience of contributing to a high-quality, customer-facing service.

You will be creative, self-motivated, adaptable and in possession of a ‘can-do’ attitude. You will bring outstanding communication skills and the determination to exceed customer expectations, along with an agile and creative approach to problem-solving.

You will be committed to personal development and will make a real impact by coaching and developing others to meet the current and future needs of our users. You will demonstrate an ability to serve as a role model in supporting the development of a fairer and more inclusive workplace culture.

We believe that success is bult on having teams whose backgrounds and lived experience reflect the diversity of our users. We think a wide range of work experience and educational experiences could support you to be successful in this role.  You may have worked in a service sector such as retail or hospitality, and may not have  considered working in the academic library sector. If you have the skills and experience to deliver customer-focused services in a culture of continuous improvement, then we want to hear from you.

Please note: This an annualised hours contract, term-time only and based at our City site in the first instance. Your working pattern will be Wednesday – Friday, 4.45pm – 9:15pm during term times, plus 70 hours of contact time. Contact time is used to attend essential meetings outside of contracted working hours. There will be a requirement to work up to three Bank Holidays/University Closure Days.

The job role specification is attached below, detailing the requirements of the role and identifying the skills, knowledge, experience and competencies we are seeking. Please use these documents to assess your suitability for the position, and refer to these documents when completing your application to ensure you provide evidence to demonstrate how you meet the requirements of the role. 

For any informal queries about the role or the LLR team, please contact Charlotte Stockwell (User Experience Manager) at Charlotte.Stockwell@ntu.ac.uk.

Interviews w/c 12th August 2024

Join Us 

• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more…

Come and be part of our success.  Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.

Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route.  Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.