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SalaryWe have a fantastic opportunity for a Utilities Support Advisor join our team based nationally with flexible working. The salary on offer is £28,000 - £30,000 per annum depending on experience. This is a full time, permanent position working Monday to Friday, 7.5 hours a day.
About the role:
This role offers an exciting opportunity where you will be the first point of contact for utility queries on behalf of the Energy & Environment (E&E) department. This involves processing and responding to relevant queries, both internally and externally, across a range of topics such as changes of tenancy, billing, meters, site works, and supplier queries. You will also regularly provide support to your E&E department colleagues on energy related projects.
The core aspect of this role is the accurate provision of data in response to requests, therefore attention to detail and being diligent are vital for efficient delivery of tasks. Our aim is always to get it right first time. You will collate data and information from multiples sources, systems, and colleagues, then prepare documents and liaise with various stakeholders, both internally & externally, to resolve queries.
What you will bring to the role:
- Administer the Utilities Team inbox via Compass. Assign incoming queries to new or existing cases. This requires being able to correctly assign and categorise each case.
- Respond to all internal and external utility queries and requests (e.g. requests for meter details, billing data, supplier information, site works, etc) accordingly.
- Maintain up to date case notes, supplier query logs, and provide succinct regular updates on cases to the Utility Helpdesk Manager
- Diligently assess incoming site works requests, assisting colleagues as necessary, liaising with third parties, and following processes. Overseeing to completion.
- Process changes of tenancy (COT ins and COT outs), by undertaking any COT-related requests in a timely manner, ensuring the team's end to end COT process is followed and all necessary forms are processed.
Experience:
- Able to quickly build rapport and maintain trusting relationships with customers and colleagues.
- Strong administrative and organisational skills and the ability to work with a high degree of accuracy.
- Experience of delivering excellent customer service.
- Interest in Utilities, Energy and Environment.
What we can offer you:
We understand how important life is outside of work so, as well as a competitive salary we will also offer:
- 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
- A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
- Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
- Company-wide Colleague Referral Scheme
- SMART Pension contribution into which the company will contribute up to 6%
- A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
- We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion…
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
