Vacancies Repairs Delivery Performance Analyst

Main Responsibility

As a Repairs Delivery Performance Analyst, you will be instrumental in refining our responsive repairs service. Your role involves analysing repair operations, contributing to performance enhancements, and ensuring the delivery of high-quality maintenance. You will work collaboratively with teams and stakeholders within and outside NHG to promote service excellence.

The Ideal Candidate

We are looking for a candidate who excels in analytical thinking, possesses strong IT skills (particularly in Excel, Power Query, and Power BI), and demonstrates excellent communication and organisational abilities. Your experience in performance monitoring, team collaboration, and a customer-focused approach will be crucial in this role.

Mandatory

• Proficiency in data analysis and reporting, particularly using Excel, Power Query, and Power BI.
• Strong organisational and problem-solving skills, with an eye for detail.
• Effective communication and interpersonal skills for collaboration with various teams and stakeholders.
• Experience in performance monitoring and improvement 
• Proven ability to manage and interpret operational performance KPIs.

Desirable

• Familiarity with housing sector policies and change initiatives
• Understanding of repair and maintenance processes, tools, and equipment.

Benefits

In return we offer

· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

· Generous pension scheme

· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)

· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations

· Health cash plan

· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more

· Interest free loans: season ticket loan, tenancy deposit loan and training loan

· Cycle to work scheme

· Life Assurance x 4 annual salary

Selection process

Step 1 If you are interested, please send your application now

Step 2 Successful candidates will be selected for an interview

Closing Date: 29 January 2024 at 11:59pm

Shortlisting: Week commencing 29 January 2024

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.