Performance & Insight Analyst

nPower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting opportunity for a Performance and Insight Analyst to join our team on a 12-month fixed-term contract basis. For this role, you will be responsible for supporting the development of the Corporate & Strategic (C&S) segment and channel strategies through data gathering and analysis, leading to the generation of improvement ideas and translation to implementation plans. This role offers the hybrid working approach, where you will be working in the office (Solihull) approximately 1 or 2 days per week.

Key responsibilities

• Identify areas where issues repeatedly occur and support development of initiatives (to include training and process improvements) where compliance levels do not meet targets.
• Support the development and implementation of governance frameworks and ensure existing frameworks remain fit for purpose, accounting for internal/external policy, regulations, and commercial & operational business requirements.
• Support the management of data quality standards and integrity by working across all teams in the C&S segment and beyond to ensure data accuracy is maintained.
• Monitor performance at segment, channel, and individual level against governance frameworks.
• Contribute to the management of the change governance process, supporting colleagues across the C&S segment in raising and progressing change requests.
• Support the delivery of commercial and operational change initiatives, working closely with stakeholders to identify these changes.
• Facilitate in ensuring all customer communications are in place across customer journeys in a timely manner.

• Strong organisational skills with the ability to balance tactical and strategic business priorities, as well as work to demanding targets and timescales and resilience to cope with change in a dynamic environment.
• The ability to plan, report, govern and control associated processes.
• The ability to analyse and interpret complex, multiple sources of data and insight to optimise financial performance, provide intelligent commentary and feed into strategic recommendations to inform critical business decisions.
• Strong communication skills with the ability to manage multiple stakeholders with competing perspectives, needs and priorities in an increasingly cost/investment constrained environment.

It would be great if you had

• The ability to apply sound problem-solving techniques to improve processes to drive efficiencies.
• Knowledge and experience of the energy industry, practices, and processes.
• The ability to translate data insights into operational deliverables that may require multiple iterations against changing business needs.

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.