VIC Client Relationship Manager

VIC Client Relationship Manager

(permanent, full-time)

HOW WILL YOU MAKE AN IMPACT?

By ensuring a top-level service for each client the VIC Client Relationship Manager is a brand ambassador of Purdey inside and outside the Boutique. Reporting to the Head of Sales for Clothing and Accessories, you will be working directly to the wider C&A commercial team and interacting closely with the other two arms of the business, the Gun Sales team as well as the Purdey Shooting School.

Key responsibilities:

Sales Performance & Service:

• Delivers a unique 360° client experience during a sale in and outside of the boutique
• Anticipates and organizes presentations and previews of new and existing C&A ranges
• Perfectly manages all sales-related steps, from pitching to closing
• Adapts to clients’ needs and motivations, manages up-selling
• Strives always to surpass and exceed client expectations
• Acts as a privileged contact on related customer service topics and knows how to handle them
• Participate in all Purdey C&A retail client events
• Manages VIC cost canter and travel plans alongside management’s approval
• Contributes to the turnover in both Audley House and eCommerce, enters the brand with a proven track record on a similar level

Clients’ Relationship & Development:

• Retain and Develop Existing Clients:

• Work alongside CRM Manager, PR Marketing and Retail Management to implement new client development strategies, initiatives and activities to enhance client experience
• Proactively interact with clients, build relationships and engage at a personal level to facilitate further return visits either in Audley House boutique or shop.purdey.com
• Establishes action plans and strategies to upgrade potentials and regain lost clients

• Recruit New Clients:

• Develop the client portfolio by networking outside the boutique (including partnership developments with local membership clubs and hotels)
• Partnership with Boutique Manager to work on Clients private viewing planning to meet monthly target
• Implement new client development initiatives/activities to fulfil various types of customers’ request and interest across Purdey C&A Lifestyle, Sporting, Technical and Accessories/Gifting

• Boutique Event Planning:

• Support the Events Manager in the organization of Boutique events in and out of the store
• Partner with Sales Executives before each appointment to prepare a range of target products to present to clients
• Uses the yearly activation calendar to organize individual client journey

Operations:

• Finalizes sales in the Shopify system in collaboration with the boutique and the Retail coordination
• Controls discounts and contracts with intermediates following Brand directives and Management approval
• Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained
• Supports the Boutique Management in any back-of-house/ administrative operations as might reasonably be required

Ambassador role:

• Represents the Maison in all possible Brand activation events
• Provides feedback and contributes to suggesting ideas and recommendations to the management team in order to achieve improvements in all aspects of the VIC customer journey

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Exceptional sales skills and proven success in Client Relationship development
• Highly connected (clients & partners)
• Strong interpersonal skills, collaborative approach able to work across teams
• Entrepreneurial mindset, strategic
• Ability to work independently, strong organizational & analytical skills
• Excellent communication skills, both written and verbal
• Foreign languages helpful (English is required)
• Well-groomed and demonstrate an attitude of professionalism and reliability
• Computer Knowledge on Shopify Platform and Salesforce preferred
• Enthusiastic and outgoing
• Self-confident and self-motivated with a positive attitude at all times
• Successfully able to handle multiple demands and competing priorities
• Strong attention to detail
• Flexible can embrace and manage change

HOW DO WE KEEP YOU SMILING?

As a significant member of Purdey community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Head of Clothing & Accessories and Head of Clothing & Accessories

3rd Stage – Interview with the Human Resources Manager