Client Relationship Manager

Elevate your career in the heart of London as a dynamic Client Relationship Manager, where your passion for building lasting connections meets the pulse of a thriving business landscape!
As a Client Relationship Manager, you will be responsible for; developing long-term relationships with your portfolio of clients, connecting with key business executives and stakeholders to increase the profitability of your portfolio, and identifying new ways to maximise your clients recycling potential.
Reporting to your line manager, you will also liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to SLA standards.
A day in this role will include:

• Managing the customer relationship at multiple levels, serving as a consultant and trusted business advisor to your portfolio of clients
• Working closely with cross functional internal teams to ensure the timely and successful delivery of our solutions according to SLA standards
• Acting as the lead point of contact for any queries and escalations
• Implementing strategic retention and growth plans for each client
• Managing budgets and invoicing for multiple clients
• Managing and updating the CRM database
• Attending monthly & quarterly KPI meetings
• Producing periodic reports
• Collaborating with the Sales team to identify new growth opportunities
• Sourcing new innovations to improve your clients recycling performance

Client Relationship Manager Requirements:

• Excellent interpersonal & communication skills both written and verbal
• Proficiency in using Microsoft; Word, Excel, Outlook and PowerPoint
• Experience of managing client's needs and expectations
• Excellent verbal and written communication skills
• Ability to communicate with people from all levels of an organisation
• A flexible approach to working
• Strong presentation and negotiation skills
• Knowledge of waste management (Desirable)

Client Relationship Manager Benefits:

• Birthday Leave
• Discounted gym membership
• Discounted shopping on thousands of retailers, restaurants, cinemas, travel and lots more
• Company sick pay
• Cycle to work scheme
• Tech scheme
• Eyecare vouchers
• Enhanced EAP program with free counselling
• Life Assurance scheme
• Free Parking

Meet the Organisation: Who We Are and What We Do
Bywaters is an equal opportunities employer. As an equal opportunities employer, Bywaters is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Bywaters.
If you're a like-minded individual ready to take the next step in your career, then this might be for you!