Customer Service Advisor- Banking

The Customer Support and Operations Assistant is an operational role responsible for the delivery of excellent Customer Service.

Responsibilities:

• Providing users with an outstanding customer experience - it is part of the mission to make users feel secure whilst using the service.
• Providing excellent Customer Service via the in-app live chat, and email.
• Administering the customer onboarding and set up process.
• Collaborating with other teams internationally to tackle any customers' issues. Teams will include compliance, business development and finance.
• Offering ideas and initiative to improve the customer journey and onboarding process.

We would expect the person to have:

• A degree or college equivalent course in a relevant field (legal/finance/economics or similar).
• 1 years’ experience in a customer support related function, preferably a financial institution with an online background and experience of communicating through software platforms such as Zendesk and Intercom.
• High level of integrity and maturity, ability to handle sensitive and confidential information with discretion.
• Excellent written and verbal communication skills in English.
• Adaptability to a start up environment and ability to use initiative.