Repairs Customer Service Advisor

Our local authority client based in East London are urgently seeking an experienced Repairs Customer Service Advisor.

*£20.72 an hour Umbrella*

Overall Purpose of Job

1. To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services
2. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
5. To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
6. To take card payments to pay for a council service when required following the correct security protocols.
7. To demonstrate alignment with the Council’s vision, aims and values.
8. To use effective communications, liaison and working relationships across the locality team.
9. To use all available information technology applications and other systems to provide information, advice and support for customers.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.