Client Relationship Manager - Mandarin Speaking

Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As a Client Relationship Manager - Mandarin Speaking, you will be required to focus on business development within both the existing portfolio and new business. You will assist with the daily operations of the Banking department and be responsible for undertaking administrative tasks. You will also support marketing activities and deliver effective and efficient customer services. This is a full time permanent position.

Key responsibilities

• Organise, oversee and monitor all activities within the unit, and deliver each function within the Banking department
• Promote banking products and services to corporate customers
• Implement the Business & Commercial Banking strategy and fulfil all targets set out by the Bank
• Develop new business opportunities within the existing client base and “new to bank” customers
• Liaise with Head Office and branches in Mainland China to develop cross border business and provide corporate banking business to Chinese “going out “enterprises
• Manage the corporate business development and daily Team’s operations
• Review and authorise daily transactions and relevant operations on systems
• Act as second checker for the authentication of customer instructions
• Ensure that all regulatory requirements, including anti-money laundering and internal controls as well as the Bank and departmental policies and procedures are complied with by Team members
• Prepare business reports
• Develop and maintain good working relations with other departments within the Bank

Requirements

• Degree educated preferably in Banking, Finance or Accounting
• Experience in AML investigations, particularly in relation to Suspicious Activity Reporting
• Relevant AML/KYC/CDD experience in either client onboarding, periodic reviews or remediation projects
• Experience in sales, marketing and customer relationship management
• Experience in Banking with exposure to areas of Retail Banking is preferred
• Team player with ability to drive work plan independently
• People management skills
• Problem solving skills
• Excellent English and Mandarin communication skills

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.