Visitor Assistant - Req24681

Job title: Visitor Assistant

Salary: £23,151.48 (Pro Rata)

Hours: 22.5

Contract: Permanent  

Location: Lotherton Hall Estate

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.

As a Visitor Assistant at Lotherton Hall you will contribute towards delivering an excellent customer service to all of our users. As the first contact that customers engage with you will be confident and engaging and enjoy first line interaction with the public. The role will involve cash handling, reconciliation and information sharing as well as maintenance of our facilities including cleaning toilets, ensuring displays are up to date, car parking and general housekeeping duties. You will be a good team player but also adept at working on your own and be able to prioritise your own workload.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Visitor assistant, you will bring to the role:

• Strong organisational and customer service skills, with the ability to plan and to prioritise own work and competing priorities.
• Knowledge of cash handling and reconciliation.
• Proficient tin the use of IT including Microsoft packages.
• Pride about your work and an ability to upsell all the facility has to offer.

About the role 

This role will be a member of Lotherton’s core estate team working with estate colleagues as well as those in the retail department. As a front-line member of staff, you will be responsible for cash handling and reconciliation and for keeping an organised count of all visitors, contractors and maintain a security presence to site.

You will need to demonstrate a fine attention to detail, have proficient IT skills, and be willing to undertake domestic tasks such as cleaning of toilets, litter picking. You will also thrive and work well under pressure.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities.
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. 

If you have any queries or would like an informal chat about the role please contact Joanne Roberts, Outlet Manager

email: joanne.roberts@leeds.gov.uk

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
 
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Leeds City Council Job Profile

Job purpose 

To contribute to the provision of a visitor assistance service and to be responsible:  for the provision of security and cleaning services to the Estates including buildings and car parks, including visitor enquiries and the issuing of tickets.

Responsibilities 

• To patrol all areas of the Estates to ensure security to buildings, stock, gardens, golf courses, car parks and vehicles.
• To provide protection for the Estates and their visitors from vandalism, theft and misuse.
• To greet visitors, including pre-booked parties, collect fees and issue tickets for car parking.
• To account for fees collected and to maintain records in accordance with Leeds City Council Financial Regulations.
• To assist visitors with their enquiries and provide information regarding the Estates as required.
• To collect and dispose of litter from patrolled areas.
• To keep a daily log of incidents and to produce such reports as may be required.
• To maintain regular radio contact with Estates officers.
• To clean and maintain working premises to an acceptable standard, including toilets, and visitor service areas.
• To undertake the locking and unlocking of premises.
• Other duties, commensurate with the grade, as required by the Estate Management.

Essential requirements 

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• Ability to communicate with a wide range of people individually, in groups and at all appropriate levels.
• Ability to participate in cash handling procedures and to maintain accurate records.
• Ability to keep accurate logs of daily incidents.
• Ability to produce reports as required.
• Ability to promote the Temple Newsam and Lotherton Hall estates to visitors.
• Ability to be flexible in working practices, including evenings, weekends and Bank Holidays on a rota system.
• Ability to work as part of a team or on own initiative.
• Experience in security or patrol work.
• Experience in the cleaning of buildings to an acceptable standard.

Essential Behaviours and other Characteristics 

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work toward delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon. 
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities. 
• Flexible and adaptable to change to assist other services as required commensurate to grade. 
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality and diversity policies of Leeds City Council. 
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements 

It is desirable that the candidate should be able to demonstrate the following criteria for the post.  Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates. 

• First Aid at Work
• Experience in working with visitors / general public.
• Experience in cash handling.
• Experience in the use of radio communication
• Experience in key holding.
• Experience in working with visitors / general public.
• Experience in cash handling.
• Experience in the use of radio communication.
• Experience in key holding.