Visitor Engagement Assistant

Job Introduction

Cannock Chase is a very large area of special natural habitats looked after by a range of organisations. Staffordshire County Council manages 1,300HA of Cannock Chase, including internationally important heathlands and ancient woodlands. Cannock Chase also has an interesting historical heritage, in particular the vast training camps that were based her during The Great War.

You will be part of the team that look after Cannock Chase. The Visitor Engagement Assistants working in the Marquis Drive Visitor Centre are key to communicating with the public about the site and generating income. 

The working hours are 8am - 4pm, for this role 3 days a week, typically Sat, Sun, Mon but with 1 weekend off per month working the Wednesdays either side. The role is fixed term till February 2025.

Main Responsibility

Based in the Cannock Chase Visitor Centre on Marquis Drive, you will:

•  provide a warm welcome and relevant information to visitors to Cannock Chase  -  helping people get the most from their visit, whether it is through giving them maps of the site, information about why the site is special or hiring out accessibility trampers.
• be the face for Cannock Chase Country Park, taking enquiries and dealing with any concerns in the first instance.
• selling items in the the gift shop , cash handling and record keeping.
• organising and administration work is required, such as taking bookings for the rooms that we hire out and checking that they are ready for use.

Emergency First Aid at Work training would be an advantage for this role to deal with any small incidents.

The Ideal Candidate

Ideally you will :

• be friendly and outgoing with customer service experience.
• be positive, and have problem solving attitude 
• have an interest in and knowledge of Cannock Chase .
• be able to inspire the public with how unique Cannock Chase is for wildlife and historical heritage.
• have the ability to work independently but also with another Visitor Engagement Assistant, volunteers and as a part of the wider Cannock Chase team. 

For more information about this role, please contact Cathy Taylor  cathy.taylor@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.