Visitor Experience Supervisor

Visitor Experience Supervisor (Ref: POS015411)

Hopetown Darlington opens its doors this summer as the region’s most exciting and newest visitor attraction. This ambitious project extends across a 7.5-acre site and will encompass a wagon themed play park, an immersive time travel experience ride, and will even include a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.
A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. The venue will attract upwards of 300,000 visits annually, of which up to 100,000 are expected to be from outside the region. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.
The Visitor Experience Supervisor will not only support the duty managers but will lead, motivate and inspire a retail and admissions team. Customer service excellence will be at the top of your agenda, adopting an ‘above and beyond’ approach to visitors. Leading by example is crucial and a can-do attitude and focussed approach is essential. Your versatile skills will range from training the team and problem solving, to devising rotas, driving ticket and merchandise sales, along with monitoring KPI’s and creating outstanding visual merchandise displays.
You will bring high energy, positivity, and a creative flare to this dynamic, front facing role. You will act as an ambassador for Hopetown Darlington delivering exceptional customer service with your team.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave
• Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our “why work for us” internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
For detailed information on this role, please refer to the Role Profile and Employee Information Sheet.
If you would like an informal discussion about the post, please contact Natalie Collins, Visitor Experience Manager on 07825016534.
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.