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SalaryFancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for a Retail Team Leaderto join our dedicated team and help deliver the most moving experience in London!
We are looking for someone to manage a large team across multiple commercial areas round the London Eye, including delivering the day to day operation, meeting worldclass Guest Obsession standards and ensuring strict health and safety policies are adhered to at all times.
This role is fixed term until September 2024, working 5 days out of 7. The London Eye is open daily and so flexibility will be needed as shifts will include weekends and bank holidays.
Key Objectives:
- Own you craft by deliving and helping to develop the day to day operation of the department through strong team management and delegation.
- Demonstrate how much you care by actively monitoring and coaching the team to be Guest Obsessed, ensuring the department gives world class customer service to every single guest, every single day.
- Step up to protect the magic by monitoring working practices and environments, ensuring we work in a safe manner at all times, adhering to all health and safety policies.
- Enjoy the ride and champion of Team Obsession, following and living the principles of our department people commitment.
- Drive and discover the team to achieve departments commercial goals, achieving agreed sales performance targets.
- Fulfill first aid duties as per the attraction first aid rota alongside, but always as a priority over day to day role.
- Previous Team Leader experience within a busy fast paced retail environment
- Someone who has a clear passion for both guests and team members
- Willing to go above and beyond to ensure that the retail function stands out from the rest
- Can take responsibility, step up, and take the lead when the pressure’s on
Alongside a truly unique working environment we can also offer the following,
- An hourly rate paid fortnightly
- 40% online LEGO discount and 25% of food and retail
- Merlin Magic Pass, allowing friends and family FREE entry into our attractions globally
- Access to a best-in-class employee discount website
- Access to a Health Cash Plan and Eye care vouchers
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
