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Form of work
SalaryYour New Role
The primary purpose of the role is to support the Manager in leading the team at The Harry Potter Shop at Heathrow Terminal 5 to deliver exceptional customer service to all passengers, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. To assist and, where necessary, deputise for, the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. To lead a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. The role of Team Leader requires being on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.
What’s in it for you?
- £14.00 per hour
- 28 days holiday (pro rata)
- GymPass
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management: daily cashing up, banking and currency exchange.
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.
Qualifications & Experience…
- Candidates should be 18+.
- Must be able to provide 5 years of references.
- Previous leadership within a complex environment.
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Working Pattern
- Your normal hours of work will be between 05.00 AM and 10.00 PM on a 40-hour per week shift pattern
- All working patterns will include weekends and Bank Holidays.
