Address
Form of work
SalaryVoids Operations Manager
Salary Range: £55,832 - £65,350.
Job Grade: Level 5, Zone 2.
Hours per week: 36.
Contract type: Permanent.
Closing date: 25th February 2024.
Alternative flexible working options available/open to discussion.
About us
Adecco Public Sector is proud to be working with the London Borough of Camden, as they seek to recruit a Voids Operations Manager. This is a defining moment to be joining Camden, during a time when they are seeking to change the culture of Housing services and improve their residents experience.
The role
Accountable to the Head of Repairs and Operations the post holder will be commercially and operationally responsible for delivering a high standard of complex void repairs across the entire Councils property portfolio. Managing a supervisory team, direct labour tradesmen, and assigned sub-contractors, whilst maintaining effective budget management of current £4m budget for service.
Working closely with senior staff, in this role you will be expected to work to high standards of technical and contract management practice, as well as work closely with and support other colleagues in the team to ensure consistency in practice and outcomes.
About you
We are looking for someone with extensive experience in delivering a reactive repairs/void service for social housing. You will have extensive experience of managing a direct delivery workforce and experience of working in a high volume maintenance/void environment.
In addition, you will
Deliver a good quality and cost effective voids service within budget, high safety standards, and compliance measures.
Robustly manage performance, productivity and value for money in the void's delivery.
Manage the day to day operational relationship between the Council and the appointed contractors. Maintain customer satisfaction at a stainable level.
Ensure Voids Operations remain within all LBC H&S policies.
Monitor void turnaround times to ensure efficient void delivery and minimise property income loss. Validate and approve works that require transferring to the Major Works or Planned Works programme if required.
Work with the housing management team to understand any potential needs of new tenants.
Technical Knowledge and Experience Required:
Understanding of the health and safety responsibilities of a maintenance service.
Evidence of commercial acumen to manage the service within budget.
Ability to project manage complex programmes of work.
Evidence of continuing professional development (CPD).
Work Environment
We want Camden Council to be a great place to work and to ensure that our citizens are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of other ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
The post holder will work from Council buildings or from home in line with Council policies in an 'agile' way in a flexible and paperless work environment, prioritising their own work within the empowered and enabled team culture recognising and utilising the expertise of others where appropriate.
Sounds like the role for you?
We would love to hear from you and have the opportunity to talk to you at greater length about the role. Please apply online today.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us directly.
