Volunteer Administration Assistant

Time Commitment Hoped: 3-6 hours a day, 1-3 days a week

Location: Stratford Place, Birmingham, B12 0HT

About the Service

Age UK Birmingham and Sandwell is a local branch of the Age UK charity, serving the Birmingham and Sandwell areas in the United Kingdom. We provide various services and support for older people, including social activities, advice on health and well-being, and assistance with benefits and finances.

About the Role

A volunteer administrator will assist project managers in our head office with any administration tasks to effectively run the services our organization has in place. The needs will change and therefore will be a varied role.

Specific tasks may include:

• Perform data entry, filing, and maintaining records.
• Answer and direct phone calls and emails.
• Schedule appointments and meetings.
• Ensure confidentiality and proper handling of sensitive information.
• Maintain a tidy and organized office environment.
• Handle incoming and outgoing mail and packages.
• Welcome visitors to the building and ensure signing in.
• Provide support to staff members as needed.
• Assist in the preparation of reports and presentations.

Personal qualities and skills most suited to this role

• Excellent communication skill to enable clear and professional communication, both verbally and in writing.
• Strong literacy and basic numeracy skills with the ability to write clear notes and records
• Good IT skills including Microsoft package
• Ensure accuracy in tasks like data entry and document preparation with attention to detail.
• Comfortable with problem-solving.
• Dependable.
• Good understanding of confidentiality.

What the role can offer you

• As an administration volunteer, you will be part of creating a supportive community for older people within the city and surrounding areas.
• The role is an opportunity to connect with and support your local community.
• You will meet with new people who care about the same things.
• You will make a real difference to people’s lives.
• A chance to develop new skills with a local charity, which can improve your CV and employability if this a goal.

Additional Information

Full training is provided which will consist of a variety of both online and in-person training.