Address An exciting opportunity has arisen for an enthusiastic and motivated Clerk/Receptionist to join our team within the Ophthalmology Day Unit, Amman Valley Hospital.
The successful candidate will provide an efficient and comprehensive clerical support service for the Unit thereby supporting the delivery of high quality service to patients and staff within the Unit.
This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure.
The post holder will be the first face patients see. They should be polite, professional, enthusiastic, and able to deal with multiple tasks from Nursing staff, Doctors, patients and relatives, both over the phone and in person on the Unit.
The successful candidate will provide administrative/reception support to facilitate the smooth, efficient and effective running of our AMD clinics and Cataract Surgery Sessions, greeting patients, attending and appointing appointments on WPAS, handling of patient notes and tracking of notes, accurate data entry on WPAS and making their follow up appointments as necessary.
We are looking for individuals with good clinical interpersonal and communication skills, who are willing and able to adapt to change and to work individually within their level of competence.
The role involves greeting patients, receive and process referrals into the service and ensure that they are recorded on Welsh PAS.
Current experience of working in a fast paced busy reception environment is desirable.
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27/03/2024.
